Water & Sewer
After Hours Water & Sewer Emergency
Water and Sewer
Water & Sewer Payments
We CANNOT accept credit cards in the office, use the online bill pay to use a credit card. Payments in office or in the drop boxes are accepted until 5 pm on the due date. After 5 pm, late charges will apply. The Village drop boxes are located behind Love, INC. and on the front of the Village Hall.
Questions about your bill, information about new service, to change the name on an account or other water and sewer related questions please contact Lori at (616) 842-1393. Water Bills are now coming on full sheets of paper in envelopes, please be advised not to discard.
Auto pay is available: Automatic Payment Enrollment Form
Water & Sewer FAQs
What if I have a sewer backup?
If you experience an overflow or back-up of a sewage disposal system, first please contact the Department of Public Works to check the Village’s lines before calling a private plumbing firm. More information »
What do I do if I hear gurgling in my sanitary sewer?
Call the Village Hall (616) 842-1393 right away or if after hours call the non-emergency number (800) 249-0911.
Why do I have a water bill when I am not using any water?
The Village of Spring Lake Water and Sewer Divisions provide utility services on a fee-for-service basis. In addition to the fees for the actual gallons consumed or collected, there are "readiness-to-serve fees." These fees are typical in other water and sewer systems in the county and elsewhere. The intent of readiness-to-serve fees is to cover costs that are fixed no matter whether water is consumed or the user disposes of wastewater. The fees do not go up or down based on usage. Since they relate to each metered service, they only vary on meter size. Currently, Village Council sets the fees during the annual budget adoption process.
Can I pay by credit card?
What should I do when I go away for the winter?
If you're leaving for the winter you may want to call the Village to have your bill forwarded. You may also want to call a plumber to winterize.
How do I sign up for automatic utility payments?
Fax, mail or drop off the form below to the Village Hall.
Is there a drop box at Village Hall?
There are two drop boxes in the Village, one is on the front of the Village Hall building and the other is behind the Love Inc. General Store (corner of Savidge St and Jackson).
Water Quality Report
This report is designed to inform you about the quality of the water we deliver to you everyday. Our constant goal is to provide you with a safe and dependable supply of drinking water. We are committed to ensuring the quality of your drinking water.
Northwest Ottawa Water System (NOWS)
The Village of Spring Lake purchases water from the Northwest Ottawa Water System (NOWS) for distribution to its 1,200 customers.
The use of NOWS water replaced a system that had been very efficient and cost effective since it inception is the early 1900s. This change took place in April 1992 at the end of a long process that began as the result of the discovery of TCE and PCE in the Village's groundwater water aquifer in 1987. The Village has discarded a groundwater-based supply system in favor of connecting to the Lake Michigan-based NOWS. This conversion has been costly and has already had signigicant water rate and millage levy implications. The Village, however, has been able to provide high-quality water to its residents through this conversion.
Water Facilities Manager
Waste Water Treatment
1525 Washington Avenue
Grand Haven, MI 49417
Phone (616) 842-3215
In 1973, the Grand Haven/Spring Lake Sewer Authority began operating a new wastewater treatment facility under contract with the City of Grand Haven to provide wastewater treatment services for the Village of Spring Lake and the City of Grand Haven. Since then, the Village has paid a proportional share of the expense for operating this plant.
Storm and Sanitary Sewer System Assessment
Plummers Environmental will be in the Village televising the storm and sanitary sewer system starting Friday, April 13, 2018. This process is part of our inventory assessment of Village infrastructure. To take proper precautions, please leave toilet seats down. Occasionally, the water will be vacuumed from drain traps allowing sewer gases to enter the residence. When or if this occurs, ventilate the area and simply flush the toilet or run water down the sink drain to prevent further release of gases. Remember these problems are potential and may not occur in your residence. Please do not park vehicles on or near any manhole cover in the street.